7-day refund policy
Last updated August 2026
Every account sold on Fameheld is owned by us and handed over by our own transfer team. If something is genuinely not as described, you are covered by a 7-day refund window — provided the account has not been used or altered.
1. The 7-day window
You may request a refund within 7 calendar days of the completed handover of your account (the moment full login credentials and ownership are transferred to you).
Requests received after the 7th day are not eligible for a refund, but our team will still help resolve any account issue wherever possible.
2. Eligibility — the account must be unused and unchanged
A refund is only possible if the account has not been used and no details have been changed after handover. Specifically, the account must still have: the same email address and phone number we handed over, the same username/handle, the same password and recovery settings, and the same two-factor configuration.
The account must also have no new posts, stories, reels, videos, deletions, edits, DMs, follows/unfollows, ads, monetisation changes, linked apps or connected business/creator switches made by you.
In short: the account must be returnable to us in exactly the state it was delivered in.
3. What is not eligible
Accounts where the login email, phone, password, 2FA or username has been changed; accounts that were used, posted from, renamed, rebranded or linked to other services; accounts restricted, limited, shadow-banned or disabled due to your own activity, automation, bots, growth tools or policy violations after handover.
Custom growth, management, branding or UGC services that have already been delivered or partially delivered.
Change of mind after 7 days, or losses caused by the platform's own policy changes.
4. How to request a refund
Email us or message us on WhatsApp within the 7-day window with your order reference, the account handle and a short description of the issue.
Do not change anything on the account while your request is open — any change made after you report the issue voids eligibility.
Our team verifies the account state (login integrity, activity log and platform status). Verification is normally completed within 24–48 hours.
5. Refund processing
Approved refunds are issued to the original payment method used for the order. Because all Fameheld payments are processed manually, the refund is sent through the same channel our team confirmed with you at checkout.
Refunds are released within 3–5 working days of approval. Bank, card network or crypto network settlement times may add additional days that are outside our control.
Any third-party transaction, gateway or network fees already incurred on the original payment may be deducted from the refunded amount where they are non-recoverable.
6. Replacement instead of refund
Where you prefer it, we can offer a like-for-like replacement account of equal value from our inventory, or credit towards a different listing. Many buyers choose this option because it is faster than a refund.
7. Chargebacks
Please contact us before opening a dispute with your bank or payment provider. We resolve almost every case directly and quickly. Filing a chargeback while an account is in your possession and in use may be treated as fraudulent activity.